Rakoo Casino Privacy Policy

The information we collect

We collect information that is necessary to open and manage your account, process transactions and meet our compliance responsibilities. When you create an account with us, we ask you to provide personal details during the sign-up process. These details help us establish your account and allow us to provide our services in a secure and controlled way.

As part of verification, particularly before a withdrawal, we may also request documents to confirm your identity and validate the information linked to your account. Based on our registration process, the documents we may collect include:

• Proof of identity
• Proof of address
• Payment method verification if requested

We also collect financial and transaction-related information needed to support deposits and withdrawals. For players using the payment methods available to us, this can include details linked to Bank Wire Transfer, Visa/MasterCard and Skrill. We do not ask for more information than is reasonably needed for transaction handling, account security and legal compliance.

In practical terms, the information we collect may come directly from you when you complete forms, upload documents, contact us through live chat or use your chosen payment method. Some information is also generated as part of account activity, such as withdrawal requests or verification checks.

How we use your data

We use your data for clear operational and legal reasons. First, we use it to create and manage your account. Without basic account information, we cannot provide access to our services or maintain an accurate player record. We also use your details to authenticate your identity when needed and to help keep access to your account secure.

Your information is also used to process financial transactions, including deposits and withdrawals. Verification documents are particularly important when we review withdrawal requests, as they help us confirm that payments are going to the correct person and that the account is being used lawfully. This supports fraud prevention and helps us meet our wider compliance duties.

Another important purpose is to meet our legal and regulatory obligations. This includes identity verification, monitoring for suspicious activity and maintaining records required under applicable anti-fraud and anti-money laundering standards. These checks are not optional in many cases, and they form part of our responsibility as a licensed operator.

We may also use certain contact details to send service-related messages, such as account notices, verification updates or important changes to our terms or policies. In some cases, we may send marketing communications. Where that happens, we aim to give you a clear choice, and you can opt out of marketing messages at any time. If you want to review your preferences, you can Manage Account Settings where available or contact us through live chat.

Data sharing and third parties

We do not sell player data. Our approach to Rakoo Casino data protection is based on limiting access to your information and sharing it only where there is a genuine operational, security or legal reason to do so.

In the course of running our services, we may share relevant information with trusted third parties that support essential casino operations. This can include payment processors connected to methods such as Bank Wire Transfer, Visa/MasterCard and Skrill, where data sharing is necessary to complete or verify a transaction. It may also include service providers involved in account verification, fraud prevention or technical infrastructure.

We may also share data with gaming-related partners where needed for the delivery of our products. Based on our available services, that may include partners linked to games such as video poker, poker and Classic Blackjack. Access is limited to what is reasonably necessary for the specific purpose.

Where required, we may disclose information to the relevant licensing or regulatory authorities connected to our licence, including Gaming Curaçao (GC) in Curaçao. We may also share information where there is a legal obligation to do so, or where disclosure is necessary to protect our business, our players or the integrity of our services.

Data security and retention

We take reasonable technical and organisational steps to protect the information you provide to us. This includes security measures designed to reduce the risk of unauthorised access, misuse, loss or alteration of personal data. Our protective approach includes the use of SSL encryption and secure server environments to help safeguard data when it is transmitted and stored.

Access to personal information is restricted to authorised personnel and trusted service providers who need it for legitimate business, support, payment or compliance purposes. We aim to keep data handling proportionate and controlled, rather than excessive. Even so, no online system can be guaranteed to be completely immune from risk, which is why we continue to review and improve our internal processes where appropriate.

We retain personal data only for as long as it is necessary for the purposes set out in this policy, including account administration, transaction processing, fraud prevention and compliance record-keeping. In some cases, we must keep certain data for longer periods because of legal or regulatory requirements. This includes obligations linked to our licence with Gaming Curaçao (GC) and record retention connected to Anti-Money Laundering obligations.

When retention is no longer required, we aim to delete or securely limit the use of the relevant data, subject to any ongoing legal responsibilities or dispute resolution needs.

Your privacy rights and contact information

We believe you should have a clear understanding of the information we hold about you and how it is used. Subject to applicable law and regulatory limits, you may ask to access your personal data, correct inaccurate information or request deletion of data that is no longer required. In some situations, we may need to retain certain records despite a deletion request, particularly where retention is necessary for compliance, fraud prevention, payment review or legal obligations.

If you would like to exercise a privacy right, ask a question about this Rakoo Casino privacy policy or raise a concern about Rakoo Casino data protection, please contact us through our live chat support channel. This is the support method currently available to reach our team regarding privacy-related matters.

To help us deal with your request efficiently, please provide enough information for us to identify your account and understand the issue. We may need to verify your identity before making changes or disclosing personal data. If you need assistance, please Contact Support via live chat and we will guide you through the next steps as clearly as possible.